Support

Last updated: November 2026

We’re here to help with Shop Here accounts, shopping, host tools, and privacy requests. Email support@theshophere.com and include the email on your account plus a short description of the issue. We read every message.

Contact

Shoppers

Account & sign-in. Create an account with email and password, or use Sign in with Apple (iOS) / Google (Android) where available. You must be 13 or older. Complete your profile (including date of birth) when prompted so checkout and host features unlock.
Password reset. Use “Forgot password” on the sign-in screen. We’ll send a reset link to your email. If you don’t see it, check spam or email support@theshophere.com from the address on the account.
Orders & shipping. Paid orders appear under Orders in the app. Hosts fulfill shipments and enter carrier plus tracking when they mark an order shipped. Reach out if tracking looks wrong or an order is stuck.
Demo checkout (TestFlight / soft launch). Current builds use demo checkout: you can place orders for testing, but no payment card is charged. The cart labels this as demo checkout. Real card, Apple Pay, and Google Pay charging will arrive in a later release — we’ll make that clear in-app when it goes live.
Wishlist, cart & follows. Signed-in wishlists and carts sync to your account. Guest carts and some follow preferences live on your device until you sign in.

Hosts

Apply. Open Host in the app, submit a handle, display name, and optional note. An admin reviews applications before you can list.
Listings. After approval, create listings with name, price, condition (new or resale), inventory, shipping (flat or free), and images. Fee preview shows Shop Here’s 15% of item price; shipping is not commissioned.
Fulfillment. When an order is paid, pack and ship it, then mark it shipped with carrier and tracking. That unlocks earnings availability under our seller policy. Bank payouts and Stripe Connect onboarding activate when live payments launch.

Account deletion & privacy

You can delete your account in the app (Menu → Delete account) or follow the instructions on the account deletion page. If you cannot use the app, email support@theshophere.com from the email address on the account with the subject “Account deletion.” We will confirm and delete or anonymize personal data we are not required to keep (for example certain order records for commerce or legal reasons). For other privacy questions, see our Privacy Policy or email the same address.